Hi there
We are having this issue too, but only on very few of our Android Devices (1 out of 100 Devices - Samsung SM-T365 with Android 4.4.4).
We are using Afaria SP5 with Hotfix 13 and the Afaria App on the Client is the latest Version.
The Effect on the Device is, that it can still be locked, but does not receive Policy Updates.
Does that Information help you to go on in helping us find a Solution. We would like to avoid resetting the affected devices...
Cheers,
Tobias