- Assign warranties to products.
This assignment, which initially contains no concrete validity start date for the warranty, serves to:
Provide warranty information for objects that are created with reference to the product in question (for example, for a monitor of a certain brand with a specific serial number)
- Provide warranty information for products that are not registered individually (such as certain data processing accessories like cables or connectors)
You can assign them manually or, if there is a reference to a product with a warranty assignment, automatically. Automatic assignment is supported by default in e-service; after registering an object, customers immediately see information about the applicable warranty.
If you want to implement automatic assignment of warranties in the backend SAP CRM system, you can use a Business Add-In (BAdI) for this. You can find the BAdI in Customizing for Customer Relationship Management, under
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. Use the example class CL_IM_CRM_PRODIL_OBJ_0601_WTY, method IF_EX_CRM_PRODIL_ADD_DATA~MODIFY_PRODUCT.- When an assignment is made, the start of the warranty period is determined manually, or on the basis of the predefined date rules.
Regards,
Sachin Balmiki