Fifteen years ago when we first went live with SAP we were replacing an old mainframe system running in an emulator on a VAX. The implementation included putting Windows PCs into the remote sites for the first time, as previously the users had been using "dumb" terminals. A few months before GoLive we started the first round of end-user training, and it immediately became apparent that we needed to rethink our training strategy, as many of users had never even heard of a mouse, let alone understood what it was for.
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