Hi all
In fact, Service now becomes more important and I am more and more in a competitor situation (like key to help).
Anyway, I had a customer which had a very quick setup of service now... It seems realy easy to implement. In my opinion, a benchmark with the features and function between Service Now and Solman would be very helpful.
I mean, a deep integration to change control management in Solman with ITSM as well as testing is a big advantage of Solman. Nevertheless, this is an argument for a SAP centric customer. For non SAP Applications its relative....
If took a look for our ITSM, a lot of expertise is necessary to configure ITSM according customers needs. and.. it's complex.. but it's really nice ad flexible. Anyway, I have troubles to sell ITSM to customers and get the buy in for non SAP IT departments. Mostly, it's not a question of functionality, The avareness and usability of SAP appliatons has a negative, non- userfriendly image.